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Privacy Policy

Last updated: January 2026

1. Introduction

Cyber School South Africa ("we," "our," or "us") is committed to protecting the privacy of our students, parents, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online education platform and services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our platform.

2. Information We Collect

2.1. Personal Information

We collect personal information that you voluntarily provide when enrolling or using our services, including:

  • Student name, date of birth, gender, and ID/passport number
  • Parent/guardian name, email address, phone number, and physical address
  • Emergency contact information
  • Previous school and educational history
  • Medical information relevant to learning (e.g., learning difficulties)
  • Payment and billing information

2.2. Educational Data

We collect educational data as part of providing our services:

  • Assessment scores and grades
  • Assignment submissions
  • Lesson access and attendance records
  • Progress tracking data
  • Live class participation records

2.3. Technical Data

We automatically collect certain information when you access our platform:

  • IP address and browser type
  • Device information
  • Login timestamps and session data
  • Pages visited and features used

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Educational Services: To provide curriculum content, assessments, and educational support
  • Account Management: To create and manage student and parent accounts
  • Communication: To send important notices, updates, and educational communications
  • Billing: To process payments and manage invoices
  • Progress Tracking: To monitor student progress and generate report cards
  • Platform Improvement: To improve our services and user experience
  • Security: To protect against unauthorized access and maintain platform security
  • Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1. Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as payment processors (Stripe), email service providers, and cloud hosting services. These providers are contractually obligated to protect your information.

4.2. Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3. Educational Authorities

We may share educational records with relevant educational authorities (such as the Department of Basic Education or GED Testing Service) as required for certification and compliance purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure password hashing and authentication
  • Regular security assessments and updates
  • Access controls limiting who can view personal information
  • Watermarking of e-books to prevent unauthorized distribution

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Educational records may be retained for longer periods as required by law or for legitimate educational purposes.

Upon request, we will delete or anonymize personal information unless retention is required by law or for legitimate business purposes.

7. Children's Privacy

Our services are designed for students of various ages, including minors. We collect information about minor students with the consent of their parents or guardians. Parents/guardians have the right to:

  • Review their child's personal information
  • Request corrections to inaccurate information
  • Request deletion of their child's information (subject to educational record requirements)
  • Refuse further collection of their child's information

8. Your Rights

Under applicable data protection laws, you have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Objection: Object to certain processing of your information
  • Portability: Request transfer of your information to another service

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking

Our platform uses cookies and similar technologies to enhance your experience. These include:

  • Essential Cookies: Required for platform functionality and authentication
  • Analytics Cookies: Help us understand how users interact with our platform
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.

10. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

13. POPIA Compliance

This Privacy Policy is designed to comply with the Protection of Personal Information Act (POPIA) of South Africa. As a responsible party under POPIA, we are committed to processing your personal information lawfully and in a reasonable manner that does not infringe on your privacy.